• Free standard delivery on orders over $35 ($4.99 for orders under)
• $3.99 express delivery
• Free pick-up — Clayton VIC 24/7 parcel locker, ready within 15 mins (7:30am–3pm Mon–Fri). More info in the Pick-Up section.

* Same-day dispatch on orders placed before 3pm AEST Mon–Fri.

Customer order Pick-Up is available from our 24/7 digital parcel locker located at the entrance of our Henderson Road warehouse in Clayton, VIC.

To use this option, select “Pick-Up” as the shipping method at checkout. Please note, this option will only appear once a Victorian address/postcode has been entered.

Pick-Up orders are typically ready within 15 minutes during business hours (7:30am – 3:00pm, Monday–Friday).

Orders placed outside these hours will be ready for collection from 7:30am on the next business day. For example, a Pick-Up order placed on Saturday will be ready from 7:30am Monday.

Once your order is ready, we will SMS you a parcel locker barcode. You can scan this barcode at the locker to collect your order. Anyone with the barcode can access the locker — no ID is required.

Please note: our Clayton warehouse is for parcel locker collections only. It is operated by warehouse staff and product advice or in-person purchases are not available. If you have any questions, please contact us via our contact form.

Orders placed before 3pm AEST (Monday–Friday) are typically dispatched the same day.

Orders placed after 3pm will be dispatched on the next business day.

If you haven’t received a shipping confirmation email, please check the following:

• Your spam or junk folder
  
• Your Promotions tab (for Gmail users)
  
• That you used the correct email address when placing your order
  

You can also confirm the email address used by logging into your Beard & Blade account and checking your account details.

Please contact us via our contact form and we’ll be happy to assist.

Once your order has been dispatched from our warehouse, we are unfortunately unable to change the delivery address.

If your order has not yet been dispatched, please contact our customer service team as soon as possible and we will do our best to assist.

If you are not home when delivery is attempted, the carrier will typically leave a card advising where your parcel can be collected.

We recommend keeping your Beard & Blade account address details up to date to avoid delivery issues.

We currently only ship to Australian addresses.

If you selected Signature Required, the carrier will leave a card advising that your parcel has been taken to a local post office for collection.

For all other deliveries, parcels are sent with Authority to Leave by default. This means the carrier may:

• Leave the parcel in a safe place, or
  
• Take it to a local post office if it cannot be left safely (for example, apartment buildings).

Yes. We can deliver to PO Box and Australia Post Parcel Locker addresses within Australia.

Yes, we can deliver to a workplace address.

Please ensure someone is available to receive the parcel if the delivery service requires a signature.

If you've selected the wrong delivery method at checkout — for example, chosen Pick Up instead of shipping, or shipping instead of Pick Up — please contact our customer service team as soon as possible.

Typically:

• Orders placed before 3pm can be changed before 3pm the same day
• Orders placed after 3pm can be changed until 10am the following business day

Once your order has been dispatched, we are unfortunately unable to make changes to the delivery method. If your order is prepared for collection but has not yet been picked up, please contact us and we will do our best to assist.

To avoid issues, please double-check your selected delivery method before completing your order at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking link to view the latest delivery updates from the carrier.

If you haven’t received a shipping confirmation yet, your order may still be processing. Orders placed before 3pm (AEST) are typically dispatched the same business day.

If you still cannot locate your tracking email or have concerns about your delivery, please contact us via our contact form and we’ll be happy to assist.

Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times.

If you need to change, cancel, or add items to your order, please contact us via our contact form and we’ll be happy to assist.

Typically:

• Orders placed before 3pm can be changed before 3pm the same day
  
• Orders placed after 3pm can be changed until 10am the following business day
  

Once an order has been dispatched, we are unfortunately unable to make changes.

We take great care when packing orders, but occasionally mistakes can happen.

If your order is missing an item, please contact us via our contact form and include:

• Your order number
  
• The name of the missing item
  

Our team will investigate and resolve the issue as quickly as possible.

If you have received an incorrect or faulty item, please contact us via our contact form and include:

• Your order number
  
• The name of the item
  
• A brief description of the issue
  

Our team will review the situation and arrange the appropriate resolution as quickly as possible.

We accept the following payment methods:

• Visa, MasterCard and American Express (credit and debit cards)
  
• PayPal
  
• Afterpay
  

If you have a discount code, enter it in the Discount field at checkout and click Apply before completing your order.

If your card is successfully authorised, payment is taken immediately when your order is placed and you will receive an order confirmation email.

If the payment is not authorised, the order will not be completed and no funds will be charged.

Yes. Our website is built on the secure Shopify platform, which uses industry-leading security and encryption to protect your information.

We do not store any credit card details, so your payment information remains secure at all times.

We offer a 10% first order discount to all new newsletter subscribers. Your welcome discount email is usually sent immediately after signing up, but it can sometimes take 5–10 minutes to arrive.

Please check the following:

• Spam or Junk folder
  
• Promotions or Updates tab (Gmail users)
  
• Make sure the correct email address was entered when signing up
  

If you still haven’t received the email after 10 minutes, please contact us via our contact form and we’ll be happy to help.

Yes - new subscribers receive a 10% first order discount (minimum spend $50) when signing up to our newsletter. This is the best way to receive your first discount, along with access to future promotions and new arrivals.

Yes. We accept returns for unused and unopened products if you change your mind.

Key points:

• Returns are accepted up to 365 days from the order date
  
• Items must be unused and in their original packaging
  
• Original shipping costs are not refundable
  

For hygiene reasons, opened grooming products cannot be returned unless they are faulty.

If your item arrives damaged or faulty, please contact our customer service team and we will arrange a replacement or refund.

For change-of-mind returns on unused and unopened products, you may return your item within 365 days of the order date.

Items must be returned in their original condition and packaging.

If your item is faulty or damaged, please contact us so we can assist with the warranty process.

To return an item, please follow these steps:

1. Contact our customer service team with your order number and details of the item you wish to return.
   
2. We will provide the appropriate return address and instructions.
   
3. Pack the item securely in its original packaging and send it back to us.
   

Once we receive the returned item and confirm it is unused and unopened, we will process a refund to the original payment method.

Please allow up to 7 days from the date we receive the goods for the refund to be processed.

All non-consumable products are covered by a minimum 12-month return-to-seller warranty. If a manufacturing fault occurs within 12 months of your purchase date, simply return the item to us using our standard returns process and in most cases we'll send you a brand new replacement.

If an item is currently sold out, you can sign up for a back-in-stock notification on the product page.

Simply click Notify Me on the sold-out product and enter your details. We’ll send you an email as soon as the item becomes available again.

Please note that restock dates can change, so the Notify Me option is the best way to stay updated.

We do not operate retail stores.

However, order pick-up is available from our parcel locker at our Clayton, VIC warehouse.

Please see the Pick-Up Information section above for full details on collection times and instructions.

Yes. Beard & Blade only stocks genuine, brand-new, authentic products sourced directly from trusted suppliers and manufacturers.

With over 300,000 happy customers, you can shop with confidence knowing you are receiving the real product.

Yes. Our wholesale division offers a curated range of products for barbers and retail stores.

For more information, please visit our wholesale page.

First, check that you are using the same email address and password that you used when creating your account.

If you have forgotten your password, click “Forgot Your Password?” on the login page. Enter your email address and we’ll send you a link to reset your password.

If you are still having trouble accessing your account, please contact us via our contact form and we’ll be happy to assist.

Please contact us via our contact form and include:

• Your current email address
  
• The new email address you would like to use
  

One of our team members will update your account details and confirm once the change has been made.

To place an order:

1. Browse the website and select the items you wish to purchase.
   
2. Click Add to Cart on the product page.
   
3. Once you’ve added all items, click the Shopping Cart icon and select Checkout.
   
4. Enter your delivery address and choose your preferred shipping method.
   
5. If you have a discount code, enter it in the Discount field and click Apply.
   
6. Select your payment method and complete the order.
   

Once your order has been placed, you will see a confirmation page and receive an order confirmation email with all the details of your purchase.