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    Have a question? Browse the most popular questions asked by our customers.

     

    Order Information

     ORDER INFORMATION 

    Can I change or cancel my order after I've placed it?

    Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. However, if you need to change or cancel your order, please contact our customer service team with your order number and we will accommodate as quickly as possible. Typically, orders placed before 2PM can be changed before 2PM the same day. Orders placed after 2PM can be changed until 2PM the following business day.

    I'm missing an item from my order, what do I do?

    We take great care when packing your items but things may go awry from time to time. If your order is missing an item, please contact our customer service team with your order number and the missing item's name. We will resolve the issue for you as quickly as possible.

    I have the wrong item or a faulty item in my order, what do I do?

    If you have receive an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. We will resolve the issue for you as quickly as possible.

     

    Payments

     PAYMENT

    How can I pay for my order?

    You can pay for your order using Visa, MasterCard, and American Express debit and credit cards, as well as PayPal. If you are trying to use a discount code, please enter it into the Discount field on the Checkout page, and press 'Apply'.

    When will I be charged for my order?

    If your card is authorised, payment will immediately be taken from your account and you will receive an order confirmation email. If your card is not authorised, payment will not be taken.

    Will my order be charged any customs and/or import charges?

    This will vary depending on the country your order is being sent to:

    AUS and USA orders: No.

    Rest of the world: You may be charged for handling fees and taxes as your order passes through customs.

    Any charges on a parcel must be paid by the person receiving the parcel. This will vary for each country. Beard & Blade has no control over these charges and cannot tell you what the cost will be as customs policies and import duties vary widely between countries.

    Will I be charged any International Bank Fees when ordering?

    For customers outside of Australia, it is possible that you may be charged an international transaction fee by your bank. This charge comes directly from your bank and is outside of our control.

    Are my details safe when ordering with Beard & Blade?

    Yes! Our site is built upon the secure Shopify platform that offers best-in-class security that is regularly updated to counter any new online threats. We do not store any credit card details on our site, so your information is always secure.

     

    Delivery

     DELIVERY

    How long will it take for my parcel to arrive?

    Delivery times vary depending upon the delivery area. See below for Australia and New Zealand estimated delivery times. Refer to the International tab below for information about International delivery.

    Australia:

    Next Day Express areas:
    Melbourne, Geelong, Ballarat, Bendigo
    Sydney, Wollongong, Newcastle, Central Coast, ACT

    2 Day Express areas:
    Brisbane, Sunshine Coast, Gold Coast
    Adelaide, Perth, Hobart, Darwin

    3-5 day Express areas:
    Rest of Australia

    New Zealand

    $7.99 Flat Standard Courier: 4-5 Days
    $11.99 Flat Express Courier: 2-3 Days

     

    Is free delivery available?

    Yes, free standard shipping is available for orders in Australia above $20.

    When will my order be dispatched?

    We pack and send out all orders placed before 2pm AEST on the same day, Monday through Friday. Orders placed after this time are sent out the following business day.

    Why haven't I received a shipping confirmation email?

    If you've not shopped with us before, we suggest that you check your junk/spam folders first and to make sure Beard & Blade is on your safe senders list. Also check to ensure that you've signed up using the right email address. You can view this in your "My Account" section once you’re logged in and update if required.

    Can I have my order redirected to a different address?

    Once your order is shipped from our warehouse, we’re no longer able to change the address that your order is being sent to. Don't worry, if you're not in when a delivery is attempted, a card advising where you can pick up your parcel will be left for you. We also recommend that all of our customers keep their Beard & Blade account details and address book up to date.

    Do you deliver internationally?

    Beard & Blade offers delivery to most countries around the world. You can find the available options, prices and time frames here. Shipping costs are calculated automatically on the checkout page and shown in AUD.


     Country 5-10 Day
    Courier
    4-5 Day
    Express Courier
    Canada $14.99 $24.99
    Hong Kong $14.99 $24.99
    India $14.99 $24.99
    Indonesia $14.99 $24.99
    Japan $14.99 $24.99
    Malaysia $14.99 $24.99
    Singapore $14.99 $24.99
    UK $14.99 $24.99
    USA $14.99 $24.99
    Rest of World* - $34.99

    ATTENTION: You are responsible for any additional local import charges in your country. This includes taxes, duties and any customs charges if applicable.
    Please note: Days are working days, this excludes holidays and weekends. All parcels are fully trackable.
    *Please allow 5-10 days delivery for rest of world

    What happens if I'm not in when my order arrives?

    If you're not available to take delivery, the carrier will leave a delivery card advising that your parcel has been delivered to a safe location; usually your local post office.

    Can I have my order delivered to a PO Box or work address?

    We're able to deliver to PO Box addresses in Australia and New Zealand.

    Can I have my order delivered to my work address?

    We can deliver to your work address; you'll just need to make sure someone is available to receive the parcel.

     

    Order Information

     RETURNS & REFUNDS 

    Can I return an item?

    Unopened Products
    Changed your mind? No problem! We will happily accept returns of UNUSED and UNOPENED products. Please note that we do not refund the original postage fees with the return. To return a product, please contact our customer service team with your order number and the item's details.

    Damaged or Faulty Products
    We take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for the item to be returned back to us and a replacement to be sent out to you. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).

    How long do I have to return my products?

    For change of mind on UNUSED and UNOPENED products, you may return the product up until 365 days from the order date. Please note that the unwanted item/s must be returned back to us in their original condition. Please read the returns process below.

    For faulty products, please contact us here to confirm the warranty period and steps for your return.

    How do I return my items?

    1. Contact our customer service team and let us know that you would like to arrange a product return. We'll advise the best address for you to send the item back to.

    2. Pack and seal the item/s in their original shipping package and post them back to us.

    3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 7 days from the date we receive the returned goods for the refund to be processed.

     

    Products

     PRODUCTS

    Can you tell me when an item will be back in stock?

    You can find the ETA of a particular product on the product detail page near the 'Add to Cart' button. These dates are subject to change and should be used only as an estimation.

    Do you have any physical stores that I can visit?

    Beard & Blade is online only, allowing us to stock a huge range of men's grooming products at the best prices. We do not have a physical location at this time.

    Am I buying a genuine product?

    Beard & Blade only stock genuine and authentic items, so you can be sure the item you’ve received is the real deal!

    Do you offer anything for wholesale customers?

    Barbers Arms; our wholesale division, offers a selected range of products for barbers and stores alike. Head over to our wholesale site and check it out for more information.

     

    Technical

     TECHNICAL

    I can't sign into my account. What should I do?

    Make sure you are using the same email address and password that you registered with. Forgotten passwords can be rest by clicking on the ‘Forgot Your Password?’ link on the log in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to reset your password. If you're still having issues, please get in touch with our customer service team.

    How do I place an order with Beard & Blade?

    Firstly, you need to browse the website and find the items that you’re after. Once you've got the item page open, click the 'Add to Cart' button. Once you've found everything you're looking for, you can pay for your order and checkout.

    Click on the Shopping Cart in the top right hand corner of the screen and then click the ‘Checkout’ button. On the Checkout section, you'll see an order summary of what you'll be receiving from Beard & Blade. Under this is our discount code section which you can enter any coupon or voucher codes that you might have -- click ‘Apply’ to apply the discount.

    On the left, fill in the delivery address for your order. Please choose carefully as the delivery option you choose cannot be amended at a later date.

    The next screen will allow you to choose from the available delivery methods, including costs.

    The final stage of the checkout is the payment section. Select the payment method you'd like to use and fill in the relevant details. You'll also need to enter a billing address if it is different to the delivery address.

    When you're ready to place your order click on the 'Complete Order' button. Once you've placed your order, you'll be taken to a confirmation page. You'll also receive a confirmation order email to your registered Beard & Blade email address giving you all the details of your order.